Refund Policy
Thank you for shopping at Peak and Pulse. We understand that sometimes things don't work out as expected, and we want to make the refund process as easy and straightforward as possible for our customers. Our refund policy is designed to ensure that you are completely satisfied with your purchase from us.
1. Eligibility for Refund:
We want to ensure that our refund policy is fair to all our customers. Therefore, there are a few requirements that you must meet to be eligible for a refund:
- You must have purchased the product from peakandpulse.co.za within the last 30 days. This time frame is in place to ensure that we can process your refund quickly and efficiently.
- The product must be in its original condition, unopened, and unused. We cannot accept returns of products that have been opened, used, or damaged.
- Refunds are only applicable for products purchased directly from peakandpulse.co.za. If you have purchased a product from a third-party retailer, please contact the retailer directly for refund assistance.
2. Refund Process:
If you believe that you are eligible for a refund, please follow these steps:
- Email us at sales@peakandpulse.co.za with your order number and reason for refund. It's essential to include your order number to help us locate your purchase quickly.
- Once we receive your refund request, we will review it and determine if you are eligible for a refund.
- If you are eligible, we will issue a refund to your original payment method within 7-10 business days. It's important to note that the timing of the refund may depend on your bank or credit card issuer.
- Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping.
3. Damaged or Defective Products:
At Peak and Pulse, we take great care to ensure that our products are of the highest quality. However, if you receive a damaged or defective product, please contact us immediately. Here's what you need to know:
- Email us at sales@peakandpulse.co.za within 7 days of receiving your order.
- We will either issue a full refund or send you a replacement product, depending on the circumstances.
- Please provide photos of the damaged or defective product when contacting us. This will help us to understand the issue and resolve it quickly.
4. Cancellation Policy:
If you need to cancel your order, we understand. Here's what you need to know:
- You may cancel your order at any time before it has been shipped.
- To cancel your order, please email us at sales@peakandpulse.co.za with your order number and reason for cancellation.
- If your order has already been shipped, you will need to follow the refund process outlined above.
We want to ensure that our refund policy is fair to all our customers. Therefore, we reserve the right to refuse any refund requests that do not comply with our refund policy. If you have any questions or concerns regarding our refund policy, please contact us sales@peakandpulse.co.za.